| Terms and ConditionsTerms and Conditions
1. The Agreement Between Us:
Payment of the price of the goods (including delivery costs) must be received in full before we accept your order. We will confirm acceptance of your order as soon authorisation for payment is received. If you ordered goods via our website we will send you an email at the email address on your website order. Acceptance of your order constitutes a legally binding contract between us which shall be strictly on the terms and conditions set out below.
2. Price:
(a) The price payable for the goods is the current price set out on our website ("the Price").
(b) The Price includes all applicable taxes required to be paid.
(c) Delivery costs are set out in our website, under the heading Delivery.
(d) Payment will only be accepted by credit card or cheque.
3. Your Cancellation Rights and Returns:
(a) You may cancel your order at any time up to the end of the seventh working day from the date you receive the goods.
(b) If you wish to cancel your order for the goods you must notify us in writing, by email is sufficient. If you cancel your order after you have received the goods you must send the goods back to us as soon as possible in the condition that they were delivered to you and in the original packaging at the address set out on our website. You will be liable for all costs associated with returning the goods to us, which shall be at your own risk of loss or damage.
(c) If you cancel your order after we have processed the goods for delivery you must not unpack the goods when you receive them and you must send the goods back to us at the address set out on our website at your own cost and risk as soon as possible.
(d) Once you have notified us in writing that you are cancelling your order provided that you have complied with your obligations set out above any sum debited by us from your credit card will be re-credited to your account within 30 days of us receiving the returned goods. If you paid by cheque we shall make a full refund to you by cheque.
(e) If you do not return the goods to us at the address set out on our website or you do not pay for the cost of returning the goods we will deduct the direct costs of receiving the goods from the amount to be recredited or refunded to you.
4. Cancellation by Us:
(a) We reserve the right to cancel your order if:
(1) we have insufficient stock to deliver the goods you have ordered;
(2) we do not or are unable to deliver to your area; or
(3) the price shown for the goods ordered was materially incorrect due to a typographical error.
(b) If we cancel your order we will notify you and will recredit or refund your payment as soon possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for any disappointment suffered.
5. Delivery of Goods to You:
(a) The goods will be delivered to the address registered on the credit card from which payment has been debited, unless specified otherwise. If you pay by cheque we will deliver the goods to the address you notify to us.
(b) We aim to deliver the goods within 14 working days but where this is not possible delivery will be made within 28 days of us accepting your order.
(c) Provided that your order has not been cancelled by you or us you will become the owner of the goods on delivery whereupon they will be held at your own risk and we will not be liable for their loss or destruction.
6. Liability:
(a) Before you use the goods you must read carefully any applicable instructions and you must at all times comply with any relevant manufacturers' instructions and recommendations when using and storing the goods.
(b) If the goods are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at the address set out on our website of the problem within 10 working days of the delivery of the goods in question.
(c) If you do not receive the goods ordered by you within 30 days of the date on which you ordered them, you must notify us in writing at the address set out on our website of the problem within 40 days of the date on which you placed your order for the goods.
(d) Save for our obligations to you under this Agreement the only warranty provided with the goods shall be the warranty individually specified against such goods on our website. If you notify a problem to us our only obligation will be either:
(1)to make good any shortage or non-delivery (at our cost);
(2)to replace or repair any goods that are damaged or defective (at our cost); or
(3)to arrange to collect the goods at our cost or (at our option and cost) arrange for the return postage of the goods to us whereupon we shall recredit your card which you used for payment or make a cheque refund to you if you paid by cheque.
(e) If you do not notify us in writing within 40 days of placing your order that you have not received the goods we shall have no liability to you.
(f) Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses howsoever arising out of any problem you notify to us and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 6.(d) above.
(g) You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our website. The importation or exportation of certain of our goods to you may be prohibited by national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
(h) Nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
7. Notices:
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to the address or email address on our website.
8. Events Beyond our Control:
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, no answer at the address when delivery arrives, strikes and other industrial disputes, breakdown of systems or network access, flood, fire, explosion, accident, acts of terrorism, war, riots, government embargos or import or export restrictions.
9. Invalidity:
If any part of these terms and conditions is unenforceable (including any provision under which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
10. Privacy:
We will sometimes send you information about other similar products marketed by us which we consider may be of interest to you and to inform you of any changes to our website. If you do not wish to be contacted for these purposes please let us know by email on the address noted on our website.
11. Third Party Rights:
A person who is not a party to this agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
12. Governing Law:
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have exclusive jurisdiction to resolve any disputes between us.
|  WelcomeCONGRATULATIONS! Whether you're looking forward to the arrival of a new little one, or your babies are already here! Help is at hand to welcome your lovely new arrival into the world.
Our aim is to make your life easier. Shop at Baby Bluebifd for a fantastic choice of safe, affordable, high quality products from newborns to toddlers, to help busy parents and expectant parents in their day-to-day lives. We are a bricks and mortar shop, with stock in place and real people to talk to. We provide great customer service and generous guarantees.
Mail order is also available, just 'phone or call in to our shop in the heart of Leigh-on-Sea, at 16 Rectory Grove (SS9 2HE, next to the Post Office, opposite Gran Moda).
We open until late by appointment, our customers find this very helpful.
Whether you're shopping online or at our store, we can help you get what you need for your new arrival. From prams to potties, car seats to cribs, with emphasis on safety both indoors and out and about, we have the latest products for you and your growing family. |  Contact UsContact Us:
By email: sales@babybluebird.co.uk
By 'phone: 01702 470727 from 10am to 7pm Monday to Friday, 10am to 5pm Saturday and 1pm to 3pm on Sundays.
By post to: BabyBluebird, 16 Rectory Grove, Leigh-on-Sea, Essex, SS9 2HE
Website Technical Problems:
Please contact us, if you're having difficulty placing an order, please call: 01702 470727 or email sales@babybluebird.co.uk.
Complaints:
We want to provide you with valuable information, useful, innovative products and excellent customer service. If you 'e not satisfied with our service please let us know, on 01702 470727 or by email on sales@babybluebird.co.uk.
Sign up for Special Offers
To receive news of special offers at BabyBluebird, email sales@babybluebird.co.uk, with the word Special Offers in the subject box. Thanks!
Baby Bluebird is the trading name of Bluebird Nursery Limited, registered office Sutherland House, 1759 London Road, Leigh-on-Sea, Essex, SS9 2RZ. Company number: ; VAT registration number: . | Returns and RefundsWe aim to please and hope you're pleased with your purchase and the service you've received. Should you wish to return anything bought from BabyBluebird, we will exchange it, for either goods to the value, or a Gift Certificate of equivalent value, or a combination of both, provided the returned goods are in fully resaleable condition. Returns should be made within 28 days and in original, undamaged packaging. (Carriage is not refundable, unless goods are being returned due to being faulty.) Return requests must be made in writing, by email or by letter. This does not affect your statutory rights if goods you have purchased from Baby Bluebird are faulty. For your rights of cancellation under the Consumer Protection Distance Selling Regulations please see our Terms & Conditions.
If the product returned is not in fully resaleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item. This does not affect your statutory rights.
We will be unable to refund or exchange (unless they are faulty), for hygiene reasons: mattresses, unwrapped bedding, hairbrushes, baby baths, or for safety reasons, child car seats.
Faulty Goods:
All of our products carry the full manufacturer's warranty. Once the manufacturer has established that the fault is genuine we will refund or replace, as directed by the manufacturer. In this case, the cost of returning the goods to us will also be reimbursed.
If in doubt please call 01702 470727 or email sales@babybluebird.co.uk
Return address:
BabyBluebird
16 Rectory Grove
Leigh-on-Sea
Essex SS9 2HE
Baby Bluebird is the trading name of Bluebird Nursery Limited, registered office Sutherland House, 1759 London Road, Leigh-on-Sea, Essex, SS9 2RZ. Company number: ; VAT registration number: . | DeliveryFREE DELIVERY: On all orders over £70. Please allow up to 14 days for delivery, although most orders are despatched within one business day). (Excludes Highlands, Islands & Ireland. Please call for details.) Delivery is ALSO FREE on all orders within the SS/Southend postal codes.
If you would like to upgrade to a 1-2 day service the cost is £4.95. This is for working days & excludes weekends & bank holidays.
Highlands, Islands & Northern Ireland delivery charge is £12.95 per box*.
* Large items like prams & travel systems are often shipped in a couple of boxes.
Distance delivery is via APC Couriers.
Orders under £5:
50p Post & Packaging 1st Class (to addresses with a UK postcode)
Orders under £30:
£4 Post & Packaging 1st Class or Courier (to addresses with a UK postcode)
Orders under £70:
£5 Post & Packaging 1st Class or Courier (to addresses with a UK postcode)
Upgrade available at £7.95 for Next Day Courier (to UK Mainland, excludes Islands & Northern Ireland). This service is not guaranteed, but 99% arrive next day.
(Next day service takes 48 hours minimum to Highlands & Islands.)
Other locations are shipped at cost, please call for a quote on 01702 470727.
Saturday delivery is available on any orders recieved before 1pm Friday at a cost of £12.95.
Europe and USA:
We deliver to Europe (inc Southern Ireland) and the USA. Price will depend on the weight & size of the parcel - please call or email for delivery costs.
Lead times:
Goods are normally held in stock and are usually despatched on order date / order date +1. If your order is urgent, and is placed before 1pm Monday to Friday, please telephone for immediate despatch.
Delivery to your door is dependant on the service chosen. We use APC for lage items, smaller items are sent by first class mail.
For security reasons credit card orders must be dispatched to the card holder's registered address.
If we are out of stock of an item - we will inform you of any extension to your lead time by email asap. We reserve the right to part ship your order.
Cots and all other nursery furniture are delivered direct from the manufacturer, who will install them in your home. These carry a 6-8 week lead time.
Refused Parcels:
Any parcel that is refused delivery for any reason will incur a £10 handling fee. If your parcel is damaged on delivery please make a note of the damage when you sign for your order and notify us within 24 hours of any shortage or damage to the goods inside.
Missing Parcels:
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Baby Bluebird is the trading name of Bluebird Nursery Limited, registered office Sutherland House, 1759 London Road, Leigh-on-Sea, Essex, SS9 2RZ. Company number: ; VAT registration number: . |
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